Where to get client?

So i bought a Founders Package but info is very low how to actually connect.

I can see it in my account page but where do I get the client?

I got some confirmation email but that's it.

Comments

  • OddinOddin Finland
    hmm it says just Redeem code but I havent got any code? Does it just take time to come?
  • SachaSacha [Reino de Aldor]
    Did you receive an email from Citadel with your account info?
    Did you login with that info?
  • OddinOddin Finland
    Yes I received the email there was link to register and I did it.

    I can see my purchase details in the order tab but the dashboard only has redeem code option.
  • SachaSacha [Reino de Aldor]
    hmm strange, better email Citadel to fix it.
  • Same problem here...
  • OddinOddin Finland
    I emailed the support and it got fixed.

    So if this happens, send email to contact@citadelstudios.net

    This way they can fix it. And support was fast.

  • wow within a day, im waiting 2 days without an answer
  • Have you been sorted out yet? How long did it take? I seem to have the same issue = /
  • Same issue here
  • Oddin said:

    I emailed the support and it got fixed.

    So if this happens, send email to contact@citadelstudios.net

    This way they can fix it. And support was fast.

    At what time of the day did you mail them? I am located in Sweden, and I guess their offices might be in North-America. What if my mail passes over their head?
    Mailed them yesterday - still nothing.
  • Fencce said:

    Oddin said:

    I emailed the support and it got fixed.

    So if this happens, send email to contact@citadelstudios.net

    This way they can fix it. And support was fast.

    At what time of the day did you mail them? I am located in Sweden, and I guess their offices might be in North-America. What if my mail passes over their head?
    Mailed them yesterday - still nothing.
    Got solved after approx. 26 hours.
    Got a new link in where the client could be downloaded with the redeem code.
  • Fencce said:


    Got solved after approx. 26 hours.
    Got a new link in where the client could be downloaded with the redeem code.

    mhh.. there is quite some room for improvement BEFORE Steam.. asap ;)
  • WolfWolf Spain
    Same were. Waiting 10 hours
  • WolfWolf Spain
    edited April 24
    done!
Sign In or Register to comment.