I bought Alpha Access but dont received a key in my e-mail.

Guys, I got a $40,00 pack and paid by Pay Pal. Payment was confirmed and I dont got a key in my e-mail.
Plz, anyone can help me?

Comments

  • LogrusLogrus Citadel Team Administrator
    Your key should be on your dashboard page when you sign in.
    https://www.legendsofaria.com/dashboard/
  • GuerratGuerrat Brasil
    I bought 2 times!! And nothing.
    Plz can u verify my account?
    In Dashboard im "Customer"

  • Can someone help please, with me, it's all right.
  • GuerratGuerrat Brasil
    Logrus said:

    Your key should be on your dashboard page when you sign in.
    https://www.legendsofaria.com/dashboard/

    Is not there. Sad.
  • SachaSacha [Reino de Aldor]
    Probably a problem with signing in.
    Contact them by mail with your details and they will solve it.
  • GuerratGuerrat Brasil
    Sacha said:

    Probably a problem with signing in.
    Contact them by mail with your details and they will solve it.

    I did. Thanks!!
  • GuerratGuerrat Brasil
    Can someone help me?
    2 days with problem and everyone just say to log on to the Dashboard. Has anyone understood that my Dashboard has nothing?
    I have "Costumer" status on the Dashboard even though I bought the key 2 times and with payments approved by PayPal 2 times also.


    I already sent an email, but it seems they dont understand my problem.
  • SupreemSupreem United States Administrator
    Guerrat has been fixed :)
  • Hey, i have the same problem it seems. Pledged (75$), got an confirmation Link via mail, that allowed me to create an account. The Dashboard states Customer level (where Friends, who bought the game with me see "Founders Level"). Im therefore missing the invitation and a download link they received. The Orders page however shows the Pledge/Purchase. Clearing Browser Cache, Reloading and Relogging didn't help. So the problem appears to be on your (Developers) end. A fix would be appreciated ;).
  • Miphon_CSMiphon_CS Citadel Team Administrator
    Please send us an email to contact@citadelstudios.net if you have not already Jeronimo! We're currently looking into these issues today.
  • Have identicall problem.
    Bought game via PayPal, have no cd-key or something like this, cant log in on dashboard, when i try thers no reaction.
  • MaJic_PrincessMaJic_Princess MaJic_Princess
    I Pledged $40.00. My dashboard reflects "Member Status". I have an Access Code and a user ID. How do I access servers in order to play?
  • SachaSacha [Reino de Aldor]
    Go to Discord, and in the Community Servers chanel you have the addresses
    https://discordapp.com/channels/120933389929807872/297115801796739072
  • I bought the 40$ Package tonight, my Status shows "Customer" and there is only a line to enter a Promotional Code. I haven't got a Code and i have no Download-Link on My Dashboard. E-Mail was already send half a day ago.
  • They may take a few days to handle emails - indie company, so they have limited customer support resources.
  • Got it, thanks. But now, always when i download the client and install, it stops the installation at ~ 80%. :-(
  • JanarosJanaros markus.schuer@googlemail.com
    edited July 31
    Hi, i bought the 40$ Package on 27th, but i still have the same Problem. No Downloadlink and my Status ist "Customer"
    Thanks for any help.
  • Hello Same here 40$ but no code "Alpha Access" redeem empty and that all, i see my order but nothing happen

    Can you fix that im log with my account LOA
  • Hello. I am having the same problem. I dont know where I can download the game.
  • if anyone is still searching for download link: https://www.legendsofaria.com/dashboard/
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